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Professional Development Tools

Effective leadership and administrative skills are essential for both new and experienced supervisors in order for businesses to retain employees and remain competitive. Our Leadership Development courses will assist employers in strengthening their administrative and leadership teams. We can put together a customized program that addresses your specific needs.

Below is a sample of our Professional Development training programs. If you are looking for something that you don't see listed here, contact us at (309) 268-8440 and we can make it happen for you!

Leadership & Management Training

  • Supervisory Skills
  • Change Management
  • Teamwork
  • Conflict Resolution
  • Planning and Decision Making
  • Performance Evaluations
  • Meeting Facilitation

Sales & Customer Service Training

  • Sales
  • Marketing
  • Customer Relationship Management
  • Negotiation Skills
  • Customer Service
  • Business Communications
  • Meeting Facilitation
  • Time, Territory & Information Management

Legal Issues

  • Americans with Disabilities Act
  • Recruiting and Hiring
  • Family and Medical Leave Act
  • Discipline and Termination
  • Licensing
  • Fraud
  • Corporate Ethics
  • EEOC
  • Substance Abuse
  • Performance Evaluations
  • Personnel and Volunteer Issues for Nonprofits and Public Agencies Diversity

Financial Services

  • Accounting
  • Bookkeeping
  • Fundraising
  • Grant Writing

Project Management Training

  • SCRUM Master Certification
  • Primavera TeamPlay
  • Microsoft Project

Entry-Level Employee Development

  • Basic Reading, Writing and Math
  • GED
  • Customer Service
  • Punctuality and Reliability
  • Professionalism
  • Safety
  • Balancing Priorities
  • Introduction to Personal Computers
  • Introduction to the Internet
  • Microsoft Office Suite
  • E-mail
  • English as a Second Language (ESL)